FAQs

Yes! We ship to most countries worldwide. Shipping costs and estimated delivery times vary by destination and are calculated at checkout. If you have any questions about delivery to your specific country, feel free to reach out via our contact form.

As we are a small, independent team, we carefully hand-pack every order. Please allow 4–7 business days for us to prepare and ship your package. You will receive a tracking number via email as soon as it is on its way.

Absolutely! You can enter the recipient's address at checkout. We do not include any price information in the package, making it a perfect gift.

It depends on the box! Our Seasonal Custom Box is 100% customizable — you pick all 6 items yourself from the season’s Sakura collections (1 Sakura Gold premium item, 2 Sakura Silver accent items, and 3 Sakura Bronze treats). Our Birthday Box and Anniversary Box are curated gift sets with fixed contents, carefully selected and beautifully wrapped by our Tokyo team — for the Birthday Box you can choose between Japan Culture, Kawaii, or Anime Fun style.

All of our orders are shipped DAP (Delivered At Place). This means that depending on your country's regulations, your package may be subject to import duties, taxes (VAT/GST), or customs clearance fees when it arrives. These charges are set entirely by your local customs authority — we cannot predict, control, or influence the amount, and they are not included in our checkout price. Any customs charges are the responsibility of the customer. If you would like to know what fees may apply, we recommend contacting your local customs office before placing an order.

No — every box is carefully packed and shipped as its own parcel, each with its own tracking number. This means shipping is charged per box based on its destination, even when multiple boxes go to the same address. Your exact shipping cost for each box is always shown at checkout before you pay, so there are no surprises.

Possibly, yes. When a box ships to a different address, any import duties or taxes are typically billed to the person receiving the package — your gift recipient — before or upon delivery. To avoid an unpleasant surprise, we strongly recommend letting your recipient know a package is on its way and covering any customs charges for them. You will also see a reminder about this at checkout. Please note that if a recipient refuses to pay customs charges and the package is returned or discarded, the order cannot be refunded.

We take great care in packaging, but if your items are damaged during transit, please contact us via our form within 7 days of delivery. Please include a photo of the damage so we can resolve this for you as quickly as possible.

We accept major credit and debit cards (Visa, Mastercard, and American Express) as well as Apple Pay and Google Pay. All transactions are securely processed by Stripe to ensure your information is protected.